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Corporate ProfilePress RoomAdvisory BoardsHDI GlobalHDI Marketing OpportunitiesContact Us Membership LevelsMembership BenefitsLocal ChaptersHDI Forums HDI Annual ConferenceITIM Annual Conference HDI Course CatalogCourse CalendarCertification TestingHDI Support Center CertificationHDI Certification StandardsMicrosoft CertificationMeet Our FacultyHDI Learning Center Login HDI Customer Satisfaction IndexHDI Support Center Maturity AssessmentHDI Support Center Self-Evaluation E-NewslettersPublicationsIndustry ReportsWhite PapersGlossary of TermsHDI Interactive LibraryJob BoardCareer CenterRSS Feeds BooksMultimediaIndustry ReportsPublicationsOnline TrainingHDI Certification ExamsHDI ServicesHiring TestsHDI Logo MerchandiseDownloadable Products My AccountLocal ChaptersSPIN WebinarsAsk the ExpertMembers Tool BoxMember DirectoryDiscussion RoomHDI AwardsHDI Membership BlogCommunity ExtranetMember loginPasswordRemember Me| Forgot?HDI Course CatalogCourse CalendarCertification TestingHDI Support Center CertificationHDI Certification StandardsMicrosoft CertificationMicrosoft FAQsMeet Our FacultyHDI Learning Center Login Microsoft CertificationHDIВ® Recognized in Microsoft’s New Generation CertificationColorado Springs, Colo. – May 8, 2007 – HDI, (http://www.thinkhdi.com) the world's largest membershipassociation for IT service and support professionals and the premier certification body for the industry, todayannounced an agreement with Microsoft Corp. that recognizes HDI Support Center Analyst Certification along withMicrosoft Certified IT Professional (MCITP) Certification as a new generation of Microsoft certification.Microsoft’s New Generation Certification program for IT service and support professionals focuseson both technical expertise in designing, developing, implementing and supporting solutions with Microsoftproducts, as well as the customer service and IT service management skills including business processes,trouble shooting and communication that are core elements of HDI Certification. IT service and supportprofessionals who currently possess HDI Support Center Analyst and HDI Desktop Support Technician certifications are eligible to apply for Microsoft’s NewGeneration Certification.“The evolving support industry demands that IT service and support professionals be not only technicallyqualified to solve problems, but also have the customer service and IT service management skills necessaryto satisfy the customer. Microsoft recognizes that delivering high quality service and support requires morethan just technical abilities and understanding. Customer service and IT service management skills are also vital,”said Bill Wall, director of certification, Microsoft. “Selecting a certification to meet these requirements was donewith careful consideration. In HDI we chose a recognized global industry leader that was focused on servicemanagement skills and that was technology neutral. HDI Certification combined with the MCITP Certification meetsthe needs of the support industry.”“We are very pleased to have participated in this effort with Microsoft, a worldwide leader in IT software, servicesand solutions,” said Ron Muns, founder and CEO, HDI. “HDI and Microsoft have determined the essential skills forwell-rounded IT service and support staff and has delineated the optimal certification career path for these professionals.This new certification is in part the result of that collaboration. Microsoft’s New Generation Certification demonstratesthat the support industry is maturing and that IT support professionals need to have both technical skills and customerservice skills. This new certification will help to further strengthen the profession.”About HDI CertificationHDI Certifications are built on standards determined by an independent committee of global industry experts andpractitioners. Achievement of HDI Certification demonstrates that individuals understand the customer service skillsand support center processes required to provide quality IT service and support. Each HDI Certification is designedto reflect the level of knowledge required for that specific role, ranging from Customer Service Representative toSupport Center Director. About HDIHDI is the world’s largest IT service and support membership association and theindustry’s premier certification and training body. Guided by an international panel of industry experts and practitioners,HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with avast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference & Expo.Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For moreinformation, visit http://www.thinkhdi.com or call +1 719.268.0174. 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